Return & Exchange Policy
Cancelling an Order
If your order hasn't shipped yet, you can request a cancellation by emailing eaglesolectra@gmail.com or calling +91 7705865146 with your order number. If you've already paid online, the amount will be refunded to your original payment method — see Refunds below for the timeline. Cash on Delivery orders that haven't been paid yet are simply cancelled with nothing to refund.
Return Window
You may request a return or exchange within 7 days of delivery. Requests made after this window cannot be accepted.
Eligibility
To be eligible for a return or exchange, the item must be unused, unwashed, and in its original condition with all tags and packaging intact. Items showing signs of wear, damage, or alteration will not be accepted.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We'll arrange a free replacement or refund.
How to Initiate a Return
Email us at eaglesolectra@gmail.com with your order number and reason for return. We'll share the next steps, including pickup or drop-off details.
Refunds
Once we receive and inspect the returned item, approved refunds are processed within 5–7 business days to your original payment method. For Cash on Delivery orders, refunds are made via bank transfer or UPI.
Return Shipping
For damaged, defective, or incorrect items, return shipping is free. For other returns or exchanges, return shipping costs may be deducted from the refund unless otherwise stated at the time of your request.
Questions
For any return-related questions, contact us at eaglesolectra@gmail.com.